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Free in flight Wi-Fi while grounded and delayed

wdraper
New Arrival

If a flight is delayed for a significant time (30+minutes) after boarding (either before takeoff or after landing), I think SW should make the In-Flight Wi-Fi free for passengers. This would at least allow customers to continue to do work while grounded like they could from terminal lounge wifi or broader terminal wifi.

 

I know that I can hotspot while the plane is grounded but it significantly drains my phone battery, and SW flights don't have in-plane charging. 

4 REPLIES 4

Re: Free in flight Wi-Fi while grounded and delayed

TheMiddleSeat
Top Contributor

Interesting idea, you're welcome to submit it directly to Southwest

Contact Customer Relations 

The downside is that if more than a handful of people use it the bandwidth is so horrible that making it available to everyone might just make it unusable.  I'd suggest a small external battery pack that can charge your phone.  Then you get the faster speed of your phone with minimal extra carry-on weight.

 

My experience is delayed flights are much more likely to get free alcohol if that's your thing.  Someday I would expect Southwest to start full beverage service again.

 

--TheMiddleSeat

Re: Free in flight Wi-Fi while grounded and delayed

dfwskier
Top Contributor

@wdraper wrote:

 

 

I know that I can hotspot while the plane is grounded but it significantly drains my phone battery, and SW flights don't have in-plane charging. 


Ahhh, and that is why I carry 3 separate power banks. 

Re: Free in flight Wi-Fi while grounded and delayed

gsking
Active Member

@dfwskier wrote:

Ahhh, and that is why I carry 3 separate power banks. 


I'm up to 6, since my wife and kids won't.  😉

Re: Free in flight Wi-Fi while grounded and delayed

bwallet
Active Member

Anyone asking for free wifi is completely unaware of how bad the onboard wifi is. Now, imagine how bad it would be even more people using it...