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Free movies in iPad Pro not full screen

New Arrival

My iPad Pro is no longer showing free movies in full screen. It used to. Now they come up as a small box in the middle of the screen. I have rebooted the Ipad and restarted the app. I cannot find an option to give me full screen. It is up to date with OS13.3.  Any suggestions?

Thanks!

22 REPLIES 22
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Re: Free movies in iPad Pro not full screen

Top Contributor

There should be an indicator somewhere around the perimeter of the screen that lets one change screen size to full screen.

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Re: Free movies in iPad Pro not full screen

New Arrival

I cannot find it. 

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Re: Free movies in iPad Pro not full screen

Active Member

How are you launching the entertainment portal? Via the app? Via southwest.com?


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger
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Re: Free movies in iPad Pro not full screen

New Arrival

I have the same problem.  I am using the ap.  Any ideas?

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Re: Free movies in iPad Pro not full screen

Employee
Employee

I am so sorry you are having this issue, what browser are you accessing the Portal from? Also, can you let me know which version of the Southwest app you have downloaded?

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Re: Free movies in iPad Pro not full screen

New Arrival

Hi,

'I'm having the same issue.

using safari and version 7.1.0 of the Southwest app. The expand button is not showing.

 

Thank you,

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Re: Free movies in iPad Pro not full screen

New Arrival

I am using safari and the SWA app. Now both of our iPads are doing the same thing. SWA app and airtime are up to date. I uninstalled and reinstalled both apps. Still no luck. 

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Re: Free movies in iPad Pro not full screen

New Arrival

I have had this issue two flights in a row, on my iPad Pro 13.3 including this evening. I am using app 7.1.0 and have tried loading both a tv show and movie through both safari and chrome.

 

Every attempt ends with the video showing in an extreme letterbox format where the video is shrunk and has a large black border around all four sides of the video. There has never been an option to shrink or expand the videos which play in the Southwest app.

 

The size of the video is also noted that the normal left carat < symbol to exit the video is displayed at the top of the screen but in the middle of the left half of the screen rather than at the far left side where it normally exists. Also odd is that as the video first loads, the spinning circle is a bit on the right half of the screen rather than dead center. This is only for a second and then the circle moves to the center and the mini sized video begins.

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Re: Free movies in iPad Pro not full screen

New Arrival

I'm sitting on my second flight in a row with the currently busted southwest app.  It only plays movies in a tiny window, black bars left a right, top and bottom like a crummy 90's widescreen dvd transfer. 
There are no screen size controls in the current version of the app, only language and subtitle  settings. 
someone please go flog the developers, and make them watch 24 hours of messed up window boxed video in a tiny little seat, then fire them and hire someone that can code. Please.  Please.  Please.