I was flying on flight #2590 from New Orleans to Houston. The flight attendant asked for drink preference and I said Coke. I was not aware that it comes in a cup and it is supposed to have ice, unless otherwise stated.
When the attendance came close, I told them politely that I did not use ice. I did not ask for the drink or anything else. All I said was that I do not use ice. The reply I got was 'you did not say that earlier, take it' so she commanded me to get the cup, which I did.
I could not take Ice, but here I was, with a cup three quarter full of ice that I could not even touch. I was so embarrassed and for the rest of the trip let the cup just sit there.
When her companion was picking the cups, I explained to them what had happened.
After landing, I told them that I would seek further clarification from the airline as there is no greater harassment than what I had gone through. I was shown a supervisor at Houston who apologized on behalf of the company and told me to go on the website and report.
I have used Southwest for a long time and I have never been treated like this. I am seeking redress on this issue from the airline or other places. I did not do anything to deserve this kind of treatment from this flight attendant. I was in a bad mental state from then on and I am hoping that something will happen since I am a frequent flier on this route and will certainly encounter the same employee again.
