@Leonardo83 wrote:
You know what Blake we are still here in havana 14h and we haven't being provided with any accomodation nor food. We were promised that they would get us a hotel and we are still waiting. I am entitled according to your policy to $50 per the hours I have had to wait. I expect for South west to abide and comply with your policies
Yikes. That lengthy delay, along with how it sounds like it's being handled, is horrible. 😞
But 2 things:
1) Blake isn't a Southwest employee. This is basically a customer to customer forum. if you'd like to address your concerns to Southwest, you'll have to contact them directly. My advice would be to work with the staff in the airport now to best reaccommodate you, and once your travel is complete contact Customer Relations to request possible compensation.
2) Keep in mind that, per Southwest's Contract of Carriage, all you are actually entitled to in the case of a lengthy delay or flight cancellation is a full refund of the fare you paid. If the flight delay is caused by a mechanical issue, Southwest should work to provide you with a hotel room overnight. However, if the cause of delay is weather, the carrier isn't required to make any accommodations at all except for a refund.
Hopefully the situation will be resolved soon. Good luck!
