I’m soaked in tequila

[Alohaloza]

Yep, just wanted to chime in to express how disappointed I am in the unwillingness of SWA to accept responsibility for my luggage and all of it contents being drenched in tequila during our flight (from someone else’s bottle/luggage). Not exactly how I planned to start the first day of my Hawaiian vacation. I would have been thrilled if they had simply offered to pay for my clothes to be laundered. I didn’t even get an apology. This is terrible customer service and definitely contributes to a poor customer experience. Will definitely shop other airlines for future trips before ever considering Southwest again!

[TheMiddleSeat]

I'm not sure who you spoke to, but I would be willing to bet a bottle of tequila that if you wrote to Southwest (use the contact us link at the bottom of the page and send a message) and explain what happened and how much you paid for laundry service they would send you a LUV voucher for future travel.  No, you are not going to get a check to reimburse you for laundry.

--TheMiddleSeat

[bec102896]

Did you visit the baggage service office when you arrived? They deal with bag issues and they could have filed a report for you. 

[dfwskier]

I hope it was top shelf as opposed to rot gut.

That'd be karma at work for the offending traveler

[Alohaloza]

Yeah, we did. I even showed them my clothes. They said that this was not something SWA was responsible for since it was probably packed wrong and not the fault of their baggage handlers.

[jksobonya]

Considering you can only bring 3.4oz of liquids on a plane, I am curious how you got “soaked” with tequila. Typically the mini liquor bottles are like 100mL or about a shot’s worth. 

— Jessica

[Alohaloza]

It was checked luggage. They allow for full sized bottles of liquor in your check luggage, but thanks for question the credibility of my claim anyway. ✌🏼