Inflight Entertainment Problems

[Sweety-D]

The problem:

The Inflight Entertainment systems doesn't always work on MAC/PC. It's not user error. I can watch live TV on my mobile browser without issue on both iOS and Android devices 99% of the time. However about 20% of the time, it won't work on PC/Mac browsers. 

To duplicate:

Open Safari/Chrome on a Windows 7/10 or Mac Catalina. Navigate to southwestwifi.com and you will be redirected to southwest.com/com which only advertises the Inflight Entertainment, it doesn't let you acutely log in and use the product. When this happens to 1 person on the flight, it happens to everyone. There is no middle ground. Meanwhile, all mobile devices allow login and work just fine. 

My credibility:

I fly on SW 50+ times a year. Been A-List Preferred with companion status for a decade. I'm a software developer and can build websites from the ground up. So, the idea that I simply don't know what I'm doing is impossible. I fly with both Windows and Mac laptops.

This is really annoying as I prefer to watch on larger devices. 

[bec102896]

sorry to hear the inflight entertainment isn’t working for you on your MAC/PC I would send your report to southwest directly though one of these contact methods: Submitting a Suggestion and/or Complaint  this way Southwest can investigate and see what might be causing the problem. 

-Blake 

[Sweety-D]

Thanks for the suggestion. Interestingly, I am on another SW flight right now (I was on a SW flight last night while making the last post), and the IFE is working just fine on all devices. The laptop is not giving the redirect when connected via laptop browser. 

[bec102896]

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@Sweety-D wrote:

Thanks for the suggestion. Interestingly, I am on another SW flight right now (I was on a SW flight last night while making the last post), and the IFE is working just fine on all devices. The laptop is not giving the redirect when connected via laptop browser. 

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Glad to hear it is working for you on your flight today! 

-Blake