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Inflight Entertainment not working on Laptop

Rcrowley06
Explorer C

The inflight entertainment keeps re-directing to a site that tells you about it but doesn't let you actually watch it.  I'm connected to wifi and have free internet (AList Pref).  I tried to clear my cache, different browser, restart, disconnect wifi and re-connect.  Nothing.  Keep getting re-directed to this page! https://www.southwest.com/wifi/?clk=3892032&cbid=3892032   

It used to be you could type in Getconnected.southwestwifi.com and you would be good to go.  

Anyone solve this??  

2 REPLIES 2

Re: Inflight Entertainment not working on Laptop

bec102896
Aviator A

I would Contact Customer Relations and hopefully they can investigate to see what the issue might be. 

 

Some basic stuff: Is the laptop in airplane mode? Is your laptop a compatible device (older laptops or devices may not be compatible) 

 

-Blake 

Re: Inflight Entertainment not working on Laptop

CarltonVaughn
Explorer C

I faced similar kind of issue last time.