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Re: Inflight Movies Not Working

TaraBamburg
Employee
Employee

Haha, great to hear! Nicole just messaged that she was able to work some magic on her end so your message functionality should be there now.

 

Thanks!

 

Re: Inflight Movies Not Working

awong5000
New Arrival

Same problem with android users on our flight today.  Running android 9 on a samsung S8.  Flt 1448 on 5/30/2021 CMH to PHX.  Restarted phone didnt help.  We could watch live tv but all free movies gave us an error that they were not available and to check the FAQs.

Re: Inflight Movies Not Working

NicoleAshley
Employee
Employee

@awong5000 wrote:

Same problem with android users on our flight today.  Running android 9 on a samsung S8.  Flt 1448 on 5/30/2021 CMH to PHX.  Restarted phone didnt help.  We could watch live tv but all free movies gave us an error that they were not available and to check the FAQs.


Apologies for the frustration, @awong5000 . Sometimes it can help to try a different browser. Please let us know if you encounter this situation on your next flight.

 

Nicole
Community Manager

Re: Inflight Movies Not Working

ddeader
New Arrival

It is my understanding that Chrome versions available on Android versions less than 10.0 is no longer compatible with the Movie streams on Southwest Airlines. I have been able to get the TV streams to work with Chrome 91.0.4472.77/Android 7.0 on my Galaxy Tab S2 9.7 (SM-T813) on recent flights.

 

I recommend installing different browser.

Re: Inflight Movies Not Working

SWFlyer007
Rising Star

I've not had any issues with getting movies?  But then again, I don't watch them I normally watch the TV stations...ESPN.  But when i do have connections issues, it's a sign that I just need to get a nap, so I do.