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Rapid Rewards Points as compensation

bec102896
Aviator A

So like many I was affected by the cancellations mess last week I just got this email for 25,000 points 

 

if you were affected by cancellations you might check your email in case you have points coming your way 

 

i have only seen points as compensation one other time from Southwest so this is a very interesting approach instead of the usual LUV vouchers 

 

thoughts? 

 

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2 REPLIES 2

Re: Rapid Rewards Points as compensation

TheMiddleSeat
Aviator A

I just received it as well and think it's a great gesture.  There will of course be people that will still be upset, but I don't think anything Southwest can do will satisfy them.

 

To those "never fly Southwest again" folks you're welcome to send me your codes, I will put them to good use.

 

I would be curious to know the thought behind giving points instead of vouchers.  Perhaps the lack of expiration date on points has something to do with it?

 

--TheMiddleSeat

Re: Rapid Rewards Points as compensation

bec102896
Aviator A

First thought was no expiration date of points 

 

second thought flights booked with vouchers count towards A List/A List preferred/Companion Pass points bookings don’t