We were heading back to Baltimore from San Diego on the 12th of June at 15:00. I have a four-year-old son who got scared and refused to board the flight. He was screaming loud, crying, and pulling the stroller away from the gate. A few minutes later, there was an older lady from SW came and talked to us. However, she approached us was not professional at all. We were disappointed how the way she communicated. However, she offered to us to fly the next day, so I thanked you for that. Even the flight was a delay due to network issues. We were happy to see him sitting calmly on his seat throughout the flight.
