Skip to main content

Southwest Airlines Community

SWA SUCKS

New Arrival

Yesterday I posted some not so happy post about SWA. I said some things that normally I would never say but to be honest I was pissed! However I believe they did handle a 2year old not wearing a mask wrong. Toddlers are unpredictable & flying is tough on adults more so on the children. After a flight then 2 hour layover for the 2nd flying trip most are tired & cranky. Kicking people off flights because toddlers won't wear a mask is not very customer friendly. Maybe you should brain storm a different approach in helping these little ones get to their destination. Per the CDC, they do not recommend babies & TODDLERS wearing a mask so maybe you should look into changing your policy. In my case, did the flight attendant ask if he was able to wear a mask?  See, if she would've asked this question she would know that the baby had a sinus infection & not able to breathe normally with a mask as the Memphis flight attendant did! I get that you are following rules & regulations but see situations are different & if you would slow your roll for a minute to care for the customer you could find out the WHY & try to help, instead of just throwing them off a flight. I've seen this in many videos with flight attendants & this is why airlines are being sued all over. In my grandson's case, his pediatrician has written a letter to include with my letter to SWA. Hope this will help future toddlers traveling not to be treated as a grown up! Compassion goes a long way......

10 REPLIES 10

Re: SWA SUCKS

Employee
Employee
Solution

Hi @Rjordon , 

 

You may have noticed that I removed the profane language from your post.

 

I understand that you are frustrated, but the Community is a peer-to-peer support forum, so we are not equipped to assist you here. We recommend you reach out to Customer Relations regarding your issue at 1-855-234-4654 for assistance. We welcome all Community Members to engage with the content we find here, as long as it is respectful and on-topic. You can view the Community User Guidelines here.   

 

Thank you, 

 

@LorrenT 

Re: SWA SUCKS

Top Contributor

Southwest's policy of masks being required for anyone 2 years of age or older is no secret.

https://www.southwest.com/airline-cleanliness-social-distance/?clk=5297042&cbid=5297042#mask-faq

 

If someone chooses to not follow the rules they are not allowed to fly.  I'm glad to see Southwest is working to keep all flyers safe.  If you don't like the policy you are welcome to fly another airline.  Oh wait!  Delta, United, American, Spirit, and Frontier all have the exact same policy... masks required for children 2 and up.

 

--TheMiddleSeat

 

 

Re: SWA SUCKS

New Arrival

That’s great! Good to hear that you have seen several toddlers that “look” 2ish complying to the mask airline rule. Did you ask the parents, if the 2ish toddlers had a flight before that flight or maybe even a long layover, did you ask if they had sinus infections or asthma? I’m sure you didn’t but your sarcastic response probably puffed you up & made you smile for the day.

Re: SWA SUCKS

New Arrival

🙂

Re: SWA SUCKS

Top Contributor

The rule is "masks for everyone 2 or more years old." It's published. It's the same for every other airline. It's not a secret.

 

To me it seems fairly simple; If you don't think your 2 year old will wear a mask, then don't fly your 2 year old

Re: SWA SUCKS

Active Member

@Rjordon  The keyword (or number in this case) is

 

Let me tell you what this airline did in Atlanta! My daughter in law is 19 with a 2-year-old, my grandson. 

 

I won't repost the policy, but yes, it's that same on SWA and multiple airlines.  I'm not a child psychologist, but I think you can have some control over your own children, even in the case of a mask.  (Or at least long enough to get to a seat and sneak it off for a bit)

 

I've flown 12 flights now since the pandemic start of March.  On every flight is a child, some that appear to be around the age of 2ish.  Those kids seemed to be able to comply.  I'm not saying every kid will be receptive to a mask, heck, I'm not even receptive to it.  

 

As was mentioned, this is a peer to peer group and I don't have the answer.  What I do agree with you is that "maybe" a little more leniency towards children could be extended. 

 

 

Re: SWA SUCKS

New Arrival

Control over your children? 🙂 

Re: SWA SUCKS

New Arrival

I was a huge fan of Southwest but my last two experiences have been less than and customer service is atrocious.  After my last experience where my flight Cancelled 20 min before check in  -  The only flight I could find was a flight where I had to change planes when I paid for a direct flight and since it was flying earlier it was two hours past check-in and I ended up in the worst boarding, so basically I’m paying the same price to fly earlier, change planes and bored late.  Thank you Southwest I will be choosing a different airline in the future

SWA SUCKS

Active Member

@Murphylo This message is cut and pasted in another thread, we heard you the first time.  Also, this thread is about 2 year olds and masks, your post is not related to the topic.