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This Video file cannot be played back Error code 232011

New Arrival

I am repeatedly getting this error code on Live TV, Movies, and any on demand TV. I am using a the newest Surface Pro with Windows 10. I have tried Chrome, IE, and Edge. Any suggestions on how to fix this? Flight 739 TPA to MDW. 

This has been an issue for most of the year. When I use my Android phone, no problems. 

Thank you.

2 REPLIES 2
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Re: This Video file cannot be played back Error code 232011

Active Member

Are you sending this message while in the air?  How are you able to do that, and/or should you be doing that.

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Re: This Video file cannot be played back Error code 232011

Employee
Employee

Hi there @gregr153! I'm very sorry to hear about your repeated issues and am working closely with Global Eagle to determine what might be going on and would love to find a resolution beyond just asking you to clear your cache. We were testing as recently as last week with various Microsoft Surfaces even prior to seeing your note and were not seeing this. Can you confirm which versions of browsers you were using? Lastly, can you provide me with the first or last two characters of your MAC address? Feel free to message me directly if you're more comfortable.

 

Thanks!

Tara