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Wi-Fi worse than Ever many years and counting

Jodyisfishing
New Arrival

This thread started in 2016 and I’ve been a companion pass business traveler for many years now. I can tell you the Wi-Fi is worse now than I can ever remember.  The absolute majority of all flights I take (numerous cities and countries) there is no Wi-Fi.  If you do have Wi-Fi it fails almost 100% of the time during flight.  This is my last year fighting the issue as I need to be connected to travel for business.  I have yet to see anything from SWA about we hear our customers and we are doing something about it.  It’s a disaster of a system.  

4 REPLIES 4

Re: Wi-Fi worse than Ever many years and counting

TheMiddleSeat
Top Contributor

Ok. Have you sent your feedback to Southwest? 

 

--TheMiddleSeat

Re: Wi-Fi worse than Ever many years and counting

dfwskier
Top Contributor

SW is installing a faster and more reliable WiFI on all new planes. It knows there is a problem. I don't know if there are plans to retrofit on the existing fleet.

Re: Wi-Fi worse than Ever many years and counting

dfwskier
Top Contributor

@Jodyisfishing wrote:

   This is my last year fighting the issue as I need to be connected to travel for business.   

I guess that means you plan to fly someone  else and give up your companion pass?

Re: Wi-Fi worse than Ever many years and counting

aMomTo6
Active Member

I'm copying my reply here from a similar question posted. You're not alone. I'm sorry that you won't get support from the experts here.  But we lowly peons need to keep chiming in together about this issue!

My original comment:

The wifi is just plain bad.  Really bad.  Terrible.  Worst ever in YEARS and that is saying something because it's been kind of BAD for a LONG time.  Also adding to the comedic irony here is that on May 11, SWA announced its concerted effort to "upgrade its equipment"...."providing a significant improvement to speed and bandwidth up to 10 times the current hardware on board". Just reading this quote from the May release just makes me laugh out loud. Wifi was always bad but seriously now is egregiously offensive.  I'd LUV for someone in the know to enlighten us to what is *actually* happening.  If it's anyone nay-saying the issue,  I'm calling your bluff here.  

I'm A List preferred,  LUV SWA, but seriously something is amiss here. 

As to your specific question... I'm not sure.  I travel several times a month.  Rarely in the past 6 months has there been a straight up good wifi situation.  It's been "glitchy", "reset", and yes I've just purchased it when the A list preferred free benefit didn't seem to work.  I think I'm at about 60% success (in getting ANY wifi- free or for purchase) in these 6 months  prior.  SWA how I LUV you... but you're not making it easy right now! 🤣