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WiFi connected but IPad says its not connected to the internet

Bassaraba
New Arrival

For the last few months, i connect my ipad to the SW internet but then get a notice that the WiFi connection is not connected to the internet. I’m sure its my ipad as my iphone connects just fine. Thoughts on what setting is an issue. Its a 4th generation IPad running software update 15.3.1. I didn’t have this problem 3 months ago.

2 REPLIES 2

Re: WiFi connected but IPad says its not connected to the internet

TheMiddleSeat
Top Contributor

After selecting the onboard wifi network you still have to login/accept terms of use, I belive that is why you see the message about not being connected.  It's been a bit since I used my iPad on a flight, but I do remember a login button, perhaps in the upper right corner of the screen that opens the screen you need to get to.  You can also manually type in www.southwestwifi.com to proceed.

 

--TheMiddleSeat

Re: WiFi connected but IPad says its not connected to the internet

cyberroo
Active Member

In your Wi-Fi settings, there's an option to "Forget This Network". I find that usually helps trigger the reconnection.

 

Lately, I'm also finding that the internet won't connect until the plane leaves the gate.