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WiFi not working on iPhone 11

New Arrival

I have taken four flights within the past few weeks and the WiFi has not worked on my phone. I tried the free messaging WiFi and purchasing WiFi and neither has worked. I asked a flight attendant about it on the last flight and he said he had been able to send a message. Is anyone else experiencing this on the new iPhone or has WiFi just been really bad lately?


Re: WiFi not working on iPhone 11

Rising Star
I would contact Southwest (click on the "Contact Us" link at the bottom of the forum pages) to request a refund for the purchased wifi.

Customer | Home airport DCA

Re: WiFi not working on iPhone 11

Active Member

Have you tried restarting the iPhone? I'm unaware of any issues, and I use my iPhone on all flights. Also, is this is a personal or business phone? Sometimes, biz admins may restrict certain features.

Community Champion | LGA based | Companion Pass Holder | Southwest Passenger