Let me start by saying I fly a lot and I am big Southwest fan. I have had a companion pass the last 5 years I believe and I have been A-list Preferred for longer. The biggest issue I have with Southwest is the Wifi! The performance is extremely poor and the inconsistant. So much so that I typically do not even use the wifi, becasue it is a waist of time and frustating (can you say dial up!!).
I was thinking this was just the nature of wifi in the air but I recently flew another airline and my experience was dramatically different. The other airline's wifi performance seemed to be lightyears faster then Southwest and they actually let me stream Netflix! While on my last two Southwest flights the wifi did not even work..
This is a big miss by Soutwest. I truly hope that the powers that be at Southwest realize how most of us frequent travelers are business travelers. We are looking to be able to be productive, or distracted, on flights. Inconsistancy and poor performance of the wifi is big issue and it needs to be address.
The bottomline is that in the modern area a consistant and performant wifi experience is a requirement for air travel services. This one area where Southwest is behind. I hope this gets remedied quickly!!
Thanks!!
