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Southwest Airlines Community

Wifi

diannet113
New Arrival

Hello- My husband and I flew Friday and returned Sunday from Orlando and we both could not use our Ipads for the free tv and shows.   We were on the southwestwifi website, but couldn't choose a show to watch.  We both had on our screens a red perpendicular line through the time and a black rectangle  covering our choice of show.  This occurred both ways and didn't correct itself at any time. Pretty frustrating:(

3 REPLIES 3

Re: Wifi

gsking
Rising Star

Did you ask the FA?  Sometimes they have to reboot the system

Re: Wifi

SWDigits
Rising Star

@gsking wrote:

Did you ask the FA?  Sometimes they have to reboot the system


@diannet113 I agree with @gsking see the post with what I learned here: https://www.southwestaircommunity.com/t5/In-the-Air/Movies-and-on-demand-not-working/m-p/94217/highl...


Customer | Home airport DCA

Re: Wifi

elijahbrantley
Rising Star
Solution

@diannet113 Sorry to hear about that. Unfortunately, SW WiFi and entertainment can be spotting and unreliable at times. The company has started that they are working with the vendor to improve the experience. In the mean time, I would suggest sharing your comments with SW directly using the Contact Us link below. Twitter is my favorite way to communicate with them.

 

Thx,

 

-A List Preferred, Companion Pass holder, Community Champion.