Wifi

[adamcollis]

I am a dedicated long time Southwest customer. But you have to fix your Wi-Fi.

And it is extra aggravating that it is easy to watch your live TV option. If that can work, your Wi-Fi for emails and web browsing should work. This really must be addressed. 

Adam Collis

[SWDigits]

Most of the folks here are other customers like you so I recommend sending your feedback directly to the Customer Relations team using one of the methods listed on this page:

https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-...

[mfc513]

I did this back in September (I think... It's been a problem for a while, but I do have a previous post) and all I got was a canned response from Customer Service. 

From the frequency of complaints about wifi on this board, I don't think they really care all that much -- or at least not enough to do anything about it. 😞