I am sorry to hear about the bad experience. I would recommends that you can write / call Gary at SWA office at: Southwest Airlines Co. 2702 Love Field Drive. Dallas, Texas 75235. (214) 792-4000
The job of a flight attendant is safety. Amenities are not a guarantee either. Your ticket is for the actual travel itself. You must not be a frequent flyer or you would realize this.
