complaint

[atwoodbond]

I filed a complaint more than a month ago and i have received no response. This was a somewhat serious issue and i can't get a hold of anyone in the relations department. I have called 5 times and have spent more than 6 hours on this. Currently on hold for 42minutes

[TheMiddleSeat]

You could send a private message to Southwest via Twitter or Facebook.

--TheMiddleSeat

[jksobonya]

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@TheMiddleSeat wrote:

You could send a private message to Southwest via Twitter or Facebook.

--TheMiddleSeat

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Ordinarily I would recommend this, since it's always worked for me, but the last time I DMed Southwest on Twitter I received an "automatic reply" message about experiencing a "high volume" of Customer inquiries and it might take several hours to get a reply. I never heard back from them. That's the first time it's ever happened as they are normally so responsive. I hope this doesn't become the norm!

--Jessica

[Passenger1C]

@atwoodbond did you ever get in contact with SW?