it's a scam!!

[Elipitts67]

so I purchased the in-flight wifi and it worked all of 3 minutes. SOUTHWEST is a among passengers out of their money.

[elijahbrantley · Accepted solution]

Respectfully, I think scam is the wrong word choice. I can assure you it wasn't intentional.

That said, SW's wifi is sometimes unreliable.  If you reach out to SW via one of their social media channels (see Contact Us below) and kindly explain your experience, I am confident they will make it right.