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Southwest Airlines Community

no wifi

OGA16
Explorer C

Today made 6 straights legs with either no wifi (3), or wifi (3) but no internet connection.  Unexceptable!  Wifi is an essential part of business travel - why is it so hard for SW to keep wifi up?  This is not new - wifi has been crap for years, but seems to be trending down even more.

6 REPLIES 6

Re: no wifi

bec102896
Aviator A
Solution

Hopefully they get it upgraded soon as an ALP member it annoys me too but I did see that they are installing better Wi-Fi on planes but of course that takes time (just like the power outlets) 

 

I would send an email to southwest by clicking the contact us link at the bottom of this page to let them know about your experience with the Wi-Fi so if more and more people complain maybe they will speed up that process 

Re: no wifi

OGA16
Explorer C

Thanks - I went ahead and sent email.

Re: no wifi

floridaguy
Aviator C

Would it be acceptable to run an ethernet cable between my laptop and the ground during the flight?

Re: no wifi

TheMiddleSeat
Aviator A

@floridaguy super helpful question

 

--TheMiddleSeat

Re: no wifi

JeromeD
Explorer C

It's been super frustrating for me also!

Re: no wifi

floridaguy
Aviator C

Request a refund.  I do and I do...