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Commend an Employee

Our Employees are the Heart of Southwest Airlines, and delivering outstanding Hospitality is one of our top priorities. There’s no greater recognition an Employee can receive from a Customer than a formal compliment.  


It’s never been easier to submit a compliment. You can call, write, or use social media to pass along your praises, and one of our Customer Service Representatives will formally document your positive experience.


To Submit a Compliment:  

  • Message: here.    
  • Send us a DM on Twitter here. 
  • Send us a private message on Facebook here 
  • Call Customer Relations Department Monday-Friday at 1-855-234-4654.  
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Last update:
‎02-02-2021 12:53 PM
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