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Do I need to wear a mask during travel?

On May 1, 2020, we introduced the Southwest® Promise describing our stringent cleaning and Safety practices to support the health and wellness of our Employees and Customers, in response to this unprecedented time. Requiring face coverings or masks encompasses how we will support a “new normal” in travel while continuing to demonstrate the same warmth, care, and reliability our Customers expect from us every day. 

 

How long will face coverings be required?  

While we expect this to be a temporary requirement, we do not have a confirmed end date for when face coverings will not be required for air travel. We're actively monitoring CDC guidelines and making the necessary adjustments as needed.  

 

What’s an acceptable form of a mask or face covering 

In accordance with the current CDC guidance, any well-secured cloth (like a scarf or a bandana) or mask that covers an individual’s nose and mouth will be accepted. 

 

What happens if I forget my face covering?  

If you do not bring a mask or a face covering, Southwest will provide you with one. 

 

Will children be required to wear face coverings 

Young children who may not be able to keep a face covering on will be exempt. 

 

I have a medical condition that makes it challenging to breathe. Will I be required to wear a face covering 

Customers who have a disability or underlying medical condition that may prevent them from being able to wear a face covering will be exempt. Furthermore, anyone who has trouble breathing, is incapacitated, or otherwise unable to remove the face covering without assistance will also be exempt. 

 

When will I be required to wear a face covering?  

We ask Customers to wear a face covering over their nose and mouth anytime distancing is not feasible—while checking in, boarding, while in flight, deplaning, retrieving baggage; and any other time they may engage with a Southwest Employee or another Customer.  

 

Can I remove my face covering?  

We understand that there may be times when a Customer is able to maintain sufficient distance from others and may choose to remove their face covering temporarily.  Customers may also temporarily remove their face covering, for instance, to eat, drink, or take medicine. 

 

 

 

 

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