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Help! My name changed since I booked my flight.

The TSA requires the name on your flight reservation to match your government issued ID. If you booked a reservation and your name changed prior to travel, you’ll need to contact us to update your reservation.


The fastest way to get this done is to reach out via direct message (DM) on Twitter @Southwestair or Facebook private message us. After verifying your information, use your phone to take a picture of your new government issued ID and send it via DM. Marriage and divorce certificates also work. If social media doesn’t work for you, you can contact us by phone at 1-800-I-FLY-SWA.


We’ll also be happy to update your Rapid Rewards account to the correct name so that you can continue to earn your points.  

Version history
Revision #:
2 of 2
Last update:
‎01-10-2020 10:07 AM
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