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How to Use Your Travel Funds

Question

What are travel funds?

 

Answer

Travel funds are exactly that – funds that can be applied to Southwest Airlines travel bookings. Customers receive travel funds when they cancel their nonrefundable reservations at least 10 minutes prior to departure; or, when Customers make changes to an itinerary and the new fare is cheaper than what was previously paid.

 

Related Article: Does my ticket qualify for a refund? 

 

The Rules

Only the originally-ticketed Passenger can use the travel funds, and all travel must be complete by the expiration date. Customers can view the expiration date on their confirmation email or on our website.

 

 

How to Apply Travel Funds on Desktop

1. Head to Southwest.com and begin booking travel

 

2. When you arrive at the "Purchase" screen, click the down arrow to open and view the “Apply Travel Funds, LUV Vouchers, and gift cards” options.

Apply Travel Funds_Purchase Screen.jpg

 

3. Once the options are in view, navigate to the “Travel Funds” button.

Apply Travel Funds_Purchase Screen2.jpg

 

4. Input the original confirmation number associated with the travel credit (this will be a combination of six numbers/letters) and the Passenger first and last name.

 

5. Click "Apply Funds." This will automatically deduct the amount of your credit from the new reservation. If necessary, the difference can be paid with a credit card (should the fare be greater than your travel credit).

 

How to Apply Travel Funds on Mobile

Once you've selected your itinerary and fare during the booking flow, you'll be taken to the Purchase step shown below. Select the option to Apply travel funds.

 

mobile funds.JPG

Enter the confirmation number associated with the travel funds as well as your first and last name. Click Apply funds.

 

       mobile funds 4.JPG

 

The new total is shown after your travel funds are applied.

mobile funds 3.JPG

 

 

 

 

Version history
Revision #:
5 of 5
Last update:
‎02-10-2021 02:45 PM
Updated by:
 
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