1. Verify your email address is listed correctly in your account.
2. Reset your password to something that you don’t have associated with any other accounts/web sites.
3. Contact our Customer Relations Department over the phone at 855-234-4654, email us, tweet us at @southwestair, or send us a message on Facebook. We’ll verify your account with you and then forward your account information to a Team of Specialists to research. We’ll work as quickly as possible to look into the situation for you, but it may take up to 30 days to receive follow-up communication.