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Who do I contact for help after my travel plans were impacted by COVID-19?

If your travel plans have been impacted by COVID-19 and you purchased a nonrefundable fare, you might need to contact us for assistance. There are multiple avenues for Customer Service at Southwest, and who to contact depends on your situation. The chart below will guide you to the correct Teams that can best help.






You voluntarily canceled your flight.


Southwest canceled

your flight.



Wanna Get Away



    Call 1-800-I-FLY-SWA            (1-800-435-9792)          for assistance.



   Call 1-800-I-FLY-SWA         (1-800-435-9792)                     for assistance.







Customer Relations

Phone: 1-855-234-4654

Twitter: @SouthwestAir

Facebook: @SouthwestAir

Email here.


Tip: Social media assistance is often quickest and is available 24/7/365.


EarlyBird is automatically refunded to the original form of payment.


   Call 1-800-I-FLY-SWA     (1-800-435-9792) 

for assistance.

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Last update:
‎04-15-2020 12:03 PM
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