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Will I receive a refund due to COVID-19?

If you booked a nonrefundable fare, Southwest will not provide a refund. If your plans have been impacted by COVID-19, you can cancel your reservation up to ten minutes prior to the scheduled departure and reuse the travel funds at a later date for the original ticketed Passenger. All travel must be completed by the expiration date of the travel funds.


For more information about our Southwest Promise and other travel guidelines, please visit our Frequently Asked Questions page.
Version history
Revision #:
19 of 19
Last update:
‎05-12-2021 05:19 PM
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