Does Southwest offer bereavement fares? Question Does Southwest offer bereavement fares? Answer Southwest does not ... Posted by NicoleAshley
How full is my Southwest flight? Discussing Your Flight's Load with Customer Relations Posted by NicoleAshley
Do I need a negative COVID-19 Test to tr... Some destinations require a negative test result. Posted by NicoleAshley
Expired 2020 Drink Coupons Temporary exceptions made to expired 2020 drink coupons. Posted by LinneaJordan
Modified Onboard Food and Beverage Servi... As of May 22, Southwest began serving modified onboard service during flights o... Posted by ksbrg
What are the ID requirements for minors? The TSA and Southwest Airlines have different requirements. Posted by NicoleAshley
Making Changes to a Rescheduled Flight Changing a flight impacted by a schedule revision Posted by LinneaJordan
Southwest Destinations Experiencing Trav... For the most up-to-date information on Southwest destination disruptions and/or... Posted by bec102896
File a Lost and Found Report What to do if you left a personal belonging onboard. Posted by NicoleAshley
How to Use the Mobile App Chat Feature Learn how to reach out to us via the chat feature in the mobile app Posted by Jlynch
Contact Chase Customer Service Contacting Chase for Rapid Rewards Credit Card Help Posted by NicoleAshley
How to Tell if a Promotion or Contest is... Things to double check to see if a promotion or contest is legitimate Posted by Jlynch
Contact Customer Relations Here are your contact options for reaching Customer Relations. Posted by NicoleAshley
Do I need to wear a mask during travel? On May 1, 2020, we introduced the Southwest® Promise describing our stringent c... Posted by LinneaJordan
Will I receive a refund due to COVID-19? If you booked a nonrefundable fare, Southwest will not provide a refund. If you... Posted by NicoleAshley
I'm A-List. Can my family board with me? Yes—if they're on the same reservation! Posted by NicoleAshley
What are the current inflight movies on ... Find a list of current movies and shows available on the Southwest app to enjoy ... Posted by ksbrg
Accessing Movies, Shows & More in the So... Movies and show are available in the Southwest app. Learn how to access them! Posted by ksbrg
Coronavirus (COVID-19) Information and F... When you travel with Southwest, we have your well-being in mind. In response to... Posted by ksbrg
HEPA Filtration and Air Ventilation Onbo... All of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) fi... Posted by NicoleAshley
Enhanced Cleaning Onboard and at the Air... In light of COVID-19, we have added the following stringent cleaning measures: ... Posted by NicoleAshley
Why haven’t I heard back about a job I a... Every position has a different timeline based on the volume of candidates. Posted by KelbyTansey
What is the job application process? We’re so glad you’re thinking about a career at Southwest Airlines! Posted by KelbyTansey
What do I do if the job I want is closed... In order to remain consistent in our hiring practices and to be fair to all appl... Posted by KelbyTansey
How do I get to my application/dashboard... Find your dashboard link in your application confirmation email. Posted by KelbyTansey
How do I apply to be a Flight Attendant? If a Flight Attendant role is not open on our Careers website, we are not curren... Posted by KelbyTansey
Are mobile boarding passes available for... Accessing multi-passenger mobile boarding passes Posted by MBaum
What is the policy on military boarding? Active duty, uniformed military boards before B Group. Posted by NicoleAshley
How can I request a ticket donation? Filling out a charitable giving request form. Posted by NicoleAshley
Help! My name changed since I booked my ... Updating your reservation and Rapid Rewards account after a name change Posted by NicoleAshley
Why Can’t I Book Certain Routes? Learn why some routes are only available during certain times of the year and ho... Posted by Jlynch
How to Merge Rapid Rewards Accounts I found another Rapid Rewards account for myself. What do I do? Posted by Jlynch
How to Cancel One Passenger from a Reser... Split Passengers off of reservations by contacting Southwest. Posted by Jlynch
Who has access to the FlyBy Lane? Discover if loved ones traveling with A-List Members can utilize FlyBy Lanes too Posted by Jlynch
How to Designate Your Companion Learn how to set up your Companion so they can start traveling with you for free Posted by Jlynch
How do I apply for a job at Southwest Ai... Submitting an application for a career opportunity on our Southwest Careers site Posted by NicoleAshley
Suspect there is unauthorized activity i... What to do when there is unauthorized activity in your Rapid Rewards account Posted by Jlynch
How can my iPhone help store info for fr... How to use your phone’s text replacement feature Posted by NicoleAshley
Where do I find my Business Select Fare'... The free drink coupon is visible in the details portion of your mobile boarding ... Posted by MBaum
How to create a Rapid Rewards account Sign up for Rapid Rewards at Southwest.com Posted by NicoleAshley
How to get Rapid Rewards points from a p... Requesting past flight points via Rapid Rewards Posted by NicoleAshley
Requesting a Non-Passenger Escort Pass Procuring a security document when you’re not traveling Posted by NicoleAshley
What’s the best way to shop low fares on... Four tips on snagging the cheap seats! Posted by NicoleAshley
How do I book a flight with points? Browsing and purchasing airfare in Rapid Rewards Points Posted by NicoleAshley
How do I automatically add my KTN to a r... Automatically include your KTN via Rapid Rewards Posted by NicoleAshley
How do I add my Known Traveler Number (K... Add your KTN while booking or automatically via Rapid Rewards Posted by NicoleAshley
How do I verify that I added EarlyBird t... Learn all of the places to check to verify that you added EarlyBird to your rese... Posted by Jlynch
Earning Rapid Rewards Points Learn all of the different ways you can earn Rapid Rewards Points Posted by Jlynch
When to Call to Book a Reservation Know when you need to call us to book your reservation Posted by Jlynch
When does Southwest extend its schedule? How to always know when we plan on releasing our next schedule. Posted by NicoleAshley
Traveling with Little Ones: The Logistic... 10 questions from a new mom flying with her baby daughter for the first time. Posted by NicoleAshley
How do I look up my aircraft type? How do I look up the aircraft type scheduled to operate my flight? 1. Head to So... Posted by NicoleAshley
Submitting a Suggestion and/or Complaint Your concerns are important. Here's how you can share them with us. Posted by LindseyD
Submitting a Customer Service Compliment The official how-to for submitting a Customer Service compliment. Posted by LindseyD