25,000 points for travel disruption not sent to all passengers

[kjchgaff]

My husband received an email from CEO Bob Jordan regarding 25,000 points being given for travel disruptions, but my daughter and I did not receive an email. Our flight was canceled and rebooked. so we drove 7 hours to pick up another flight and that flight was delayed almost six hours. Does anyone know if all passengers on canceled/delayed flights are supposed to received the email?

Thanks in advance!

[SWAnotherWokeCo]

Are there multiple redemption codes in the email?

[TheMiddleSeat]

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@SWAnotherWokeCo wrote:

Are there multiple redemption codes in the email?

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This. I would suspect one email per reservation and perhaps even just one combined email covering multiple reservations, not per passenger. It's definitely not 100% clear how the emails are organized/grouped. Perhaps based on the email used in the reservation process? 

--TheMiddleSeat

[RareTraveler]

I made the reservation for my husband and son with my email address and RR account but have yet to receive an email.

[Exit174]

My wife got the email, but I didn't.  We were traveling on different reservations, but had the same canceled return flights.

[Exit174]

Update to my earlier post:  I did just now receive the 25,000 point email!!

[kjchgaff]

No

[bec102896]

They are probably being sent in batches because so many were impacted by these cancellations 

[floridaguy]

I would have expected 2.5 million points to settle.

[TheMiddleSeat]

@floridaguy too bad you weren't flying and your opinion doesn't matter as you were not affected.

--TheMiddleSeat