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Re: 25,000 points for travel disruption not sent to all passengers

floridaguy
Aviator C

Your opinion only.  Best wishes in your pursuits.

Re: 25,000 points for travel disruption not sent to all passengers

DancingDavidE
Aviator A

@Melon wrote:

Thanks DD. We've been doing that search. And I spent another hour on the phone last week. Then my wife - yet again - a few days ago. No results. Feels like we're getting strung along in order for us to forget the whole thing. Really hope I'm wrong on that. We will see.


Strung along because of other obstacles IMO, they've paid out a huge amount and I don't see them trying to skimp on one or two, there's some other issue though which will probably not make sense if/when revealed.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: 25,000 points for travel disruption not sent to all passengers

Cancelled_Vacay
Explorer C
Solution

Apparently the only people at SWA that can do anything about the 25,000 RR points not being issued to some customers work in the social media department. Like many others I sent requests through the customer service email links, received responses that it was getting escalated, called twice and was still just told it was being escalated. After 6 weeks of getting nowhere, I sent a DM on Facebook. Within 12 hours the RR points were credited to my account.

 

Why is that the only way that works??? Dang if I know, but it works.