25,000 points for travel disruption not sent to all passengers

[floridaguy]

Your opinion only.  Best wishes in your pursuits.

[DancingDavidE]

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@Melon wrote:

Thanks DD. We've been doing that search. And I spent another hour on the phone last week. Then my wife - yet again - a few days ago. No results. Feels like we're getting strung along in order for us to forget the whole thing. Really hope I'm wrong on that. We will see.

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Strung along because of other obstacles IMO, they've paid out a huge amount and I don't see them trying to skimp on one or two, there's some other issue though which will probably not make sense if/when revealed.

[Cancelled_Vacay · Accepted solution]

Apparently the only people at SWA that can do anything about the 25,000 RR points not being issued to some customers work in the social media department. Like many others I sent requests through the customer service email links, received responses that it was getting escalated, called twice and was still just told it was being escalated. After 6 weeks of getting nowhere, I sent a DM on Facebook. Within 12 hours the RR points were credited to my account.

Why is that the only way that works??? Dang if I know, but it works.