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25k points still not received

ms_tpc24
Explorer C

I made the reservation for my family under my email address and still have not received the 25k apology points. I was stuck away from home for additional days during they melt down in December. I got the CEO email saying that all emails were sent and I have checked every email folder yet no information received with a code for points. Any assistance would be appreciated.

2 REPLIES 2

Re: 25k points still not received

TheMiddleSeat
Aviator A

Only Southwest can assist you, use the contact us link at the bottom of this page and send a message. 

 

--TheMiddleSeat

Re: 25k points still not received

ms_tpc24
Explorer C

I have contacted southwest and they keep saying an email was sent.