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A List / A List Preferred Phone Line Down?

kmac2309
New Arrival

I have been A List Preferred for 5 years, and every time I call there is no issue. They route me to the A List agent and all is well. 

 

This morning I have an extremely delayed flight, was calling to change it  and it now doesn't recognize my phone number. When I type in my RR number, it says there is no RR number that exists. 

 

Anyone know what is going on?

4 REPLIES 4

Re: A List / A List Preferred Phone Line Down?

dfwskier
Top Contributor

Have you tried to log on and change it yourself? You should be able to do so.

 

What is likely going on is system overload caused by the boatload of passengers who were supposed to be on all those weekend  flights  that Southwest cancelled -- they are calling too..

Re: A List / A List Preferred Phone Line Down?

kmac2309
New Arrival

Yes - I was able to change it online myself.

 

However, it still doesn’t help the fact that I can’t take advantage of the status with the phone line.

Re: A List / A List Preferred Phone Line Down?

parpitt1
Active Member

I have 2 cell phones and sometimes I forget which phone# is the one SWA recognizes as me. If I use the wrong one I have issues getting through

Re: A List / A List Preferred Phone Line Down?

chgoflyer
Top Contributor

Yes, the A-List function that recognizes you by your phone number (or entering your A-List number) has been down for the last several days.