A list preferred and Credit card points-Very disappointed

[Teddyz]

Ok so I had this discussion in another post and some people gave me some great advice. I called Chase Visa and confirmed how many points I had remaining to earn, and that if I earned them by spending $10,000 on the november bill that posts Dec 20th I'd be fine. I spent enough to earn 4500 points, and with some remaining full price travel got myself up to only 630 points shy of A list preffered status! So my last 4500 points would take me over the top!

  Only, now I'm getting the runaround about when those points might post on the account, and its starting to make me VERY nervous. Even though I called on 4-5 seperate occasions before this occured, now all of a sudden no one knows. Can anybody PLEASE help me? Is there anyone at southwest that reads these discussion boards?

  I've been a blindingly loyal customer for 14 years. All I really want is what I earned this time, for the first time ever. Is there anybody who knows what I can do to make sure the tier points I earned from Chase Visa for this year post for this year? 

[franktravel]

Hi 

What is your Dec credit card due date?  My due date was Dec 22nd and the points posted to my Rapid Rewards account on Dec 26th.  Those points got me to the Companion Pass for 2017.

Good Luck! 

[Teddyz]

The regular points did post, on Dec 21st. Unfortunately the tier ones have not, and no one seems to be able to assure me now that they will indeed post correctly and in time. 

[franktravel]

I would suggest that you log into you Rapid Rewards account and look at your point details for tier qualifying.  My credit card posted 6 times this year (1500 points) and they all posted within the first 8 days of the month.

Not sure if it's the same for you.

[LindseyD · Accepted solution]

Hi @Teddyz,

I'm sorry you've had some trouble getting a straight answer about the status of your Rapid Rewards account. I recommend contacting our Customer Relations Department at 1-855-234-4654 where one of our Representatives can take a look and give you some clarification. 

[DancingDavidE]

Did you get it?

[roserandi]

Did you get it?  

[nashhorn]

I hate to tell you this but my understanding is that 'bought' points, ie, those from the credit card expenditures are not credited for 'tier' status. In other words, they will count for points toward flight rewards, and for companion pass (which is good) but not for A, or A preferred status (which is not good). Wish I was wrong but I believe that to be the case. 

[chgoflyer]

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@nashhorn wrote:

I hate to tell you this but my understanding is that 'bought' points, ie, those from the credit card expenditures are not credited for 'tier' status. In other words, they will count for points toward flight rewards, and for companion pass (which is good) but not for A, or A preferred status (which is not good). Wish I was wrong but I believe that to be the case. 

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No, this is incorrect.

A-List tier qualifying points can also be earned from the Southwest Rapid Rewards Premier card.

From the website:

A Member who has a Rapid Rewards Premier Card from Chase will earn 1,500 Tier Qualifying Points for every $10,000 in eligible net purchases on that card, up to 15,000 Tier Qualifying Points per year.

[Esteban]

I'm pretty sure they dont count toward companion pass 

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@nashhorn wrote:

I hate to tell you this but my understanding is that 'bought' points, ie, those from the credit card expenditures are not credited for 'tier' status. In other words, they will count for points toward flight rewards, and for companion pass (which is good) but not for A, or A preferred status (which is not good). Wish I was wrong but I believe that to be the case. 

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