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Southwest Airlines Community

A-list preferred check-in continued issues

Explorer C

SWA policy of giving A-list and A-list preferred priority on check-in continues to be down, SWA's has notified clients it has an issue, no expectation of resolution and no options other than welcome back to the infrequent non-loyal pool.  Given SWA traditional focus on client service and smiles, it is a bit shocking, no message of we apologize just - Priority check-in temporarily unavailable for A-List and A-List Preferred Members - be patient.  It's been three days at least.