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Re: Adding married name to my rapid rewards account
Re: Adding married name to my rapid rewards account
01-06-2018 04:29 AM - edited 01-07-2018 01:48 PM
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I am having the same problem. This definitely does not feel very customer-friendly. I called and got an email address that did not work. My name has changed from Kramer to Widger. I am a little disappointed that Southwest has this many hoops for customers to do something this simple and common. What do I need to do to make this happen?
Update 1/7/18: I contacted Southwest through their Twitter account, and got a response in just a few hours. It was super easy and they were really friendly! It does feel a little weird to send info through Twitter, but it worked for me!
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I sent an instant message but doesn't look like anyone is monitoring the FB messages at the moment. I will wait to see if I hear back from someone & then maybe try tweeting? This should be WAY easier, folks!
Re: Adding married name to my rapid rewards account
Re: Adding married name to my rapid rewards account
03-01-2018 02:33 PM - edited 03-01-2018 02:36 PM
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You need to send a copy of both your old and new ID with marriage liscense to swacr@wnco.com. Include your rapid rewards number and contact info. I received an acknowledgement email. I'm just wating for confirmation that it has been changed. It did say that it could take up to 30 days.
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We have to use a social media account to send our private personl information to Southwest to get the name change completed? This is completely ridiculous!
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