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Can't Edit Companion's Information

walterwoods
Explorer C

I called Southwest to change my companion. That shows up on my account. But when I try to add her to my upcoming flight it autofills the old companion's information and won't let me change it.

3 REPLIES 3

Re: Can't Edit Companion's Information

DancingDavidE
Aviator A

@walterwoods wrote:

I called Southwest to change my companion. That shows up on my account. But when I try to add her to my upcoming flight it autofills the old companion's information and won't let me change it.


I would call in to have them add her. If you have A-list in addition to companion pass you can call the dedicated A-list number to do it and wait time shouldn't be as long.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Can't Edit Companion's Information

elijahbrantley
Aviator A

I wonder if this happens to be populating the person's info using the browser save feature? I doubt that is the case, but it is possible. 

 

There may be a delay in the change showing properly online, but you can call to have it added (as was previously stated); I would bring the issue to the attention of the phone support person as well!

-A List, Companion Pass holder

Re: Can't Edit Companion's Information

chgoflyer
Aviator A

If you haven't done so, try logging out and back into the Southwest website.