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Cannot Redeem Rapid Rewards, Sign in issue

Netopr
Explorer C

so I have around 10k points and I would like to redeem them but I am having a nightmare here trying to do so.... This is what I am experiencing on multiple browsers and pc's:

 

  1. I login into Southwest.com using my account
  2. I go to the "rapids rewards" link (top right)
  3. I click on "Manage Account" on the left
  4. I click on "Redeem Points", this takes me to another website called www.1.awardhq.com
  5. I select two 5k point gift cards
  6. I attempt to add these gift cards to my shopping bag, I get a message saying that I am not logged in.
  7. I click the "Sign in Here" button on this message and that takes be back to Southwest.com where I am currently logged in.
  8. I keep going to #2 on this list and all same thing happens, I have cookies enabled for this website, I am also experiencing the same issues on firefox, chrome, IE11 and chrome app from the iphone 6.

 

Is RapidRewards a scam? I am guessing they make it very complicated so that users dont redeem anything.. 

1 REPLY 1

Re: Cannot Redeem Rapid Rewards, Sign in issue

chgoflyer
Aviator A

Do you have the Rapid Rewards Visa card by Chase? Using points to purchase gift cards through More Rewards is only available to Southwest credit card holders.