@chgoflyer wrote:
@Ciaobela2001 wrote:
Lucky you. Chase sent Southwest notification that I qualified on 2/15 and still no results. I have called and keep getting the same run around that it could take 8 weeks. It’s two weeks later and no results. I feel like I got scammed. I was so excited to get a companion pass and 30k miles. I wonder if it helps to complain to the BBB and Attorney General. It seems like it’s just a delay so I lose two months to use it. I flew twice this month and used Delta for both. But secretly I hated every mile I flew. I love SWA but no so much the last two weeks.
You said, "Chase sent Southwest notification that I qualified on 2/15." Do you mean that your Chase statement closed on 2/15? And that you had met the $4000 spending threshold by that point?
Both of these things would need to be true before Southwest will issue the CP. You have to meet the spending threshold (not including the annual fee, which doesn't count) and then the Chase statement showing that has to be generated, and those points sent to Southwest, to be posted by Southwest in your Rapid Rewards account.
Most people are reporting the CP showing up in their Rapid Rewards account 3-5 days following the close of their Chase statement after the spend requirement has been met.
If so, have you reached out to Customer Relations (not the "regular" number)?
(And, as you mentioned, the terms and conditions of the offer specify that it can take up to 8 weeks to receive the CP, so complaining to the BBB and/or Attorney General would be unwarranted (and, with respect to the BBB, even more of a waste of time than usual.) 😉
Chase confirmed that they sent the info to Southwest stating I qualified on 2/15. Southwest confirms they received it and it’s all good but now it might take 8 weeks. Wtf. It doesn’t have to be handwritten in crayon. I have called the internal number three times. All they say is yep just wait well I lose out on two months of use. It’s horrible service and already have been using Delta instead. I love SWA but this was a mistake for me.
@chgoflyer wrote:
@Ciaobela2001 wrote:
Lucky you. Chase sent Southwest notification that I qualified on 2/15 and still no results. I have called and keep getting the same run around that it could take 8 weeks. It’s two weeks later and no results. I feel like I got scammed. I was so excited to get a companion pass and 30k miles. I wonder if it helps to complain to the BBB and Attorney General. It seems like it’s just a delay so I lose two months to use it. I flew twice this month and used Delta for both. But secretly I hated every mile I flew. I love SWA but no so much the last two weeks.
You said, "Chase sent Southwest notification that I qualified on 2/15." Do you mean that your Chase statement closed on 2/15? And that you had met the $4000 spending threshold by that point?
Both of these things would need to be true before Southwest will issue the CP. You have to meet the spending threshold (not including the annual fee, which doesn't count) and then the Chase statement showing that has to be generated, and those points sent to Southwest, to be posted by Southwest in your Rapid Rewards account.
Most people are reporting the CP showing up in their Rapid Rewards account 3-5 days following the close of their Chase statement after the spend requirement has been met.
If so, have you reached out to Customer Relations (not the "regular" number)?
(And, as you mentioned, the terms and conditions of the offer specify that it can take up to 8 weeks to receive the CP, so complaining to the BBB and/or Attorney General would be unwarranted (and, with respect to the BBB, even more of a waste of time than usual.) 😉
