Chase Visa 60,000 can not locate southwest miles account

[cfrieday]

My daughter opened up a CC with the 60,000 mile promo.  She has met the min. spending.  Question is she can not find her SW login.  She has not had or used for years.  Should she just open up another account.   

[chgoflyer]

If she gave Chase her Rapid Rewards number when applying then that's where they will send the points. In that case, her best bet is to reach out to Southwest Customer Relations (I recommend via Twitter) and have them reset her login credentials.

If she did not supply her RR number to Chase when she applied for the card, she should contact Chase and find out what RR number she was assigned automatically. Then she can setup online access using that new number.

[GennyPeleny]

Her Credit Card will have her SW rewards number on the bottom left of the car beneath her name, you can access the points this way.