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Companion pass promotion

cocowum
New Arrival

I completed the qualifying flight for this promotion on Wednesday. When will I see the companion pass on my account?

8 REPLIES 8

Re: Companion pass promotion

TheMiddleSeat
Top Contributor
Solution

I'd suggest you review the FAQ for the promotion:

https://www.southwest.com/html/rapidrewards/companionpasspromo.html?clk=6329052&cbid=6329052

 

 

--TheMiddleSeat

Re: Companion pass promotion

elijahbrantley
Rising Star
Solution

Specifically from the FAQs @TheMiddleSeat shared:

 

"Once you are qualified for Promotional Companion Pass, meaning you registered, booked and traveled on a qualifying flight during the applicable dates specified in promotion terms and conditions, you will receive an email from Southwest that includes information on next steps and how to designate and utilize the Promotional Companion Pass. Marketing intends to send this email to all qualifying Members within 10 days after the second flight is completed."

 

Enjoy!

 

-A List Preferred, Companion Pass holder, Community Champion.

Re: Companion pass promotion

SWFlyer007
Rising Star

Yes, they generally show up within a week.  At least mine has always done so.  Sometimes even the same day I have points posted that I surpassed the magic number.

Re: Companion pass promotion

gsking
Rising Star

No,  it won't.   You WILL NOT get your companion pass until Jan 6.  This has been answered already. 

 

You may get email notification before hand... but you may not 

Re: Companion pass promotion

faitat76
New Arrival

I completed my round trip flight on Oct 13 and did not receive notification email. Wonder if anyone else are on the same boat.

Re: Companion pass promotion

parpitt1
Active Member

I have not received or heard anything since completing my flights on the 15th. I am unsure how or if they'll send any info, Sorry.

Re: Companion pass promotion

swwfk
New Arrival

Is it really going to be issued after 1/6/2022 mentioned in earlier reply?   

 

I completed mine on 10/9 and haven't received it.  Submitted the question to customer service.  Forwarded to Marketing with complete silence.

 

The promotion site itself says 10 business days after completion of second flight.

 

https://www.southwest.com/html/rapidrewards/companionpasspromo.html?clk=6328033&RR_NUMBER=c970dec90d...

 

Once you are qualified for Promotional Companion Pass, meaning you registered, booked and traveled on a qualifying flight during the applicable dates specified in promotion terms and conditions, you will receive an email from Southwest that includes information on next steps and how to designate and utilize the Promotional Companion Pass. Marketing intends to send this email to all qualifying Members within 10 days after the second flight is completed.

Re: Companion pass promotion

gsking
Rising Star

I repeat... that's what happened last year.   No notification, just a pass on the day it started.   Even calling didn't help... they couldn't even confirm my status.