I purchased three flights last night all with reward points and now (less than 12 hours later) they are less points. How do I go about getting the difference back? I'm assuming it wouldn't change the actual money (fees, etc.) I paid, but I'd like the points difference back. Thanks!
From the Southwest home page, in the middle of the page to the right you will see change flight. Click on that. Fill in the information and pick the same flights. You will get the points back in your account.
That's one of the fun things about booking with Southwest. Anytime you see that fare go down, you can rebook (as @franktravel explained above) and those points will go straight back to your account. Let us know if you catch a lower fare - I'd love to hear about it!
