Delay in points being posted to Rapid Rewards?

[rpoplin]

Usually my Chase credit card points are posted to my Rapid Rewards account by the 4th of every month but so far this month nothing has posted.

I see there is a maintenance and was wondering if anyone is experiencing this.

[jbrand29]

Mine still haven't posted either, I was wondering the same thing. 

[krafty81]

There is a note on the website about a possible delay. Although my points were posted from Dec, it took awhile for my status to show correctly. It eventually did.

[StacyO48]

Mine usually post by the 13th of each month and ours still haven't posted either (today is the 21st) I know there are probably delays because of the horrible storms and power outages  they had in Dallas but I would think they would have posted by now. Getting annoyed because we really need to book a flight with these points and the points for that flight keep going up and up every day we wait 😞

[Kvainuku]

Any update yet for you? I still have yet to receive my points and mines closed on the 12th. I have yet to hear back from customer relations.

[rmiller958]

Same here. My statement closed on the 12th and I have a line item on my rapid rewards account that says 0 points (should be over 47,000 for this month). I contacted chase and they said they sent the points over. Contacted Southwest and they said contact chase. Really frustrating

[NicoleAshley · Accepted solution]

@rmiller958  I'm so sorry you've gotten the run around! If you choose the email option in the link below, we can have a Chase Partner Liaison in Customer Relations look into this for you.

Contact Customer Relations 

Thank you,

[Kvainuku]

I finally now received my points today, 3/24. My statement closed on 3/12. I even contacted customer relations, but have yet to hear back from them. There was definitely a delay in this period vs previous months, because I typically receive my points within days of my statement closing. 

[elijahbrantley]

@Kvainuku Glad to hear it has been corrected!