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Discrepancy of Points

leroyarch
New Arrival

I recently checked my points and was wondering why there is a discrepancy between my points.  I have over 107K points but yet I only have 87K points towards my companion pass.  Does anyone know why the difference?

3 REPLIES 3

Re: Discrepancy of Points

chgoflyer
Top Contributor

The Companion Pass counter resets each calendar year. Were some of your points earned prior to this year?

Re: Discrepancy of Points

TheMiddleSeat
Top Contributor

Also, not all points count towards CP. In general, "bonus points", typically earned from shopping, do not qualify for CP. You could also have a difference the other way, having more CP points than actual points if you redeemed some points so it's not uncommon for those two numbers to not match. 

Re: Discrepancy of Points

chgoflyer
Top Contributor

@TheMiddleSeat wrote:

Also, not all points count towards CP. In general, "bonus points", typically earned from shopping, do not qualify for CP. You could also have a difference the other way, having more CP points than actual points if you redeemed some points so it's not uncommon for those two numbers to not match. 


To be clear: All points earned from a shopping using a Southwest Rapid Rewards Visa qualify for Companion Pass, including any bonus points.

 

All base points earned from any other partner also count, but any bonus points earned from a partner other than the RR Visa Card do not. This would include bonus points from partners like Rapid Rewards Dining and Rapid Rewards Shopping.