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Don't Buy Points

New Arrival

I was in a hurty today and bought some points on Southwest. that was a mistake.  I paid about double of what I would have paid had I just flat out bought the airfare from Southwest.  I called SW to see if I could get my $$ back.  NOPE!  My bad.  It won't happen again.


Don't make my mistake.  Don't buy points!!!!!!


Re: Don't Buy Points

Retired Community Manager



I'm saddened to  hear that you had a disappointing experience with purchasing points. Many Customers find it a helpful option when they want to purchase a flight with points and they are just a little bit short. Still, thank you for sharing your experience and your feedback. We always welcome the opportunity to learn how we might improve our services and processes. 


Re: Don't Buy Points

New Arrival



Surely, you jest.


Seriously, before someone stupidly buys points (as I did), they should compare the cost of the additional points versus the cost of flat out buying the airfare.  If I had spent the extra 3 minutes to do that comparison, I would have saved about $400. 


NEVER again!

Re: Don't Buy Points

New Arrival

I found this out the hard way as well. Fortunately my price difference was only $5 but my lost points was much greater.


I had 28,879 points. I needed five one-way flights: 8,424 per ticket, 42,120; or $140 per ticket, $700.


I bought 15,000 points for $275. Then I had 43,879. I bought the tickets and had 1,759 points left.


I should have bought three tickets with my points: (8,424 x 3 = 25,272). I would have had 3,607 points left. (28,879-25,272). 


The difference in points between the two tickets is 1,848 (3,607-1,759). Since most of my points come from regular purchases, point wise, it will take me spending over $1,000 to gain the lost points back.


Additionally, if I would have bought the tickets instead of points, I would have earned more point: 840 points per ticket x 2 = 1,680 points. 


I trusted Southwest to offer something that was actually a worthwhile deal; instead I'm out 3,528 points.

Don't buy points!



Re: Don't Buy Points

Top Contributor

As you've learned, the cost of buying points negates the value of those points.


The best advice is to purchase points 1) only in small increments, if needed to "top off" and purchase a specific fare, and/or 2) when there is a special points offer that grants additional points or a reduction in point price.


Southwest uses a 3rd party to manage their points sales/transfer/gift function, as a profit center.



Re: Don't Buy Points

Rising Star



Travel bloggers frequently encourage buying points only in certain situations (usually the ones you mentioned above) because the value usually isn’t great. 

-A List Preferred, Companion Pass holder, Community Champion.

Re: Don't Buy Points

New Arrival

The very same thing just happened to my sisters and me.  I am seriously considering reporting this to the Illinois Better Business Burea.