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Error Message when trying to add Companion

abbyyoung015
Explorer C

I am seeing an error message when trying to add my companion to a flight. The flight is tomorrow. 

12 REPLIES 12

Re: Error Message when trying to add Companion

TheMiddleSeat
Aviator A

Does companion already have a ticketed reservation for that flight?  If so, cancel that, wait a few minutes, and try again

 

--TheMiddleSeat

Re: Error Message when trying to add Companion

abbyyoung015
Explorer C

No, they do not have a ticket. They did auto-fill my RR number. Is everyone seeing that? 

Re: Error Message when trying to add Companion

TStreet22
Explorer C

Yea I saw the autofill RR number

Re: Error Message when trying to add Companion

abbyyoung015
Explorer C

Did yours work? 

Re: Error Message when trying to add Companion

TheMiddleSeat
Aviator A

Are you saying your RR number is autofilling in the spot for the companion's RR number?  That certainly would cause a problem if so.  Be sure the companion has their own RR number in the info.

 

--TheMiddleSeat

Re: Error Message when trying to add Companion

TStreet22
Explorer C

But it is my CP's RR number. And its still not working

 

Re: Error Message when trying to add Companion

abbyyoung015
Explorer C

Yes, but it will not let me modify the number and it was not in the field when I set up the companion. 

Re: Error Message when trying to add Companion

TStreet22
Explorer C

So I tried a different payment type, since I kept getting error match no found code. I used apple pay, it went through via apple pay but no companion added to the existing reservation

Re: Error Message when trying to add Companion

abbyyoung015
Explorer C

RR number is correct for companion and still not working.