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Exclusive rewards promotions for A-List

CraigB
New Arrival

In February in enrolled in the A-List promotion to obtain A-List status provided i flew 3 round trips before the end of April this year.  I completed the 3 round trips by the end of February but have had no change to my status even though i have already had 12 R/T flights YTD. 

I have not been able to reach anyone to discuss this at SW but have been given multiple phone numbers by SW representatives.  It is a bit frustrating as a loyal customer.

 

Has anyone else encountered this or know of a solution?

7 REPLIES 7

Re: Exclusive rewards promotions for A-List

LindseyD
Retired Community Manager

Hi Craig, 

 

Sounds like we need to take a look at your account and walk through it with you to see what's going on with the AList Promotion. You'll need a Customer Relations Representative to help with this task, and you can reach one at 1-855-234-4654.

 

 

Re: Exclusive rewards promotions for A-List

major
Active Member

Hi Lindsey,


Was that a targeted offer?  I was A-List Prefered last year and on my way to the same this year.  I would very much appreciate this offer.  Thanks!

Re: Exclusive rewards promotions for A-List

chgoflyer
Top Contributor

@major wrote:

Hi Lindsey,


Was that a targeted offer?  I was A-List Prefered last year and on my way to the same this year.  I would very much appreciate this offer.  Thanks!


Unfortunately, yes -- the offer(s) were targeted.

Re: Exclusive rewards promotions for A-List

LindseyD
Retired Community Manager

Hi @major,

 

Yes, this was one of our targeted promotions. No worries though, there will be more to come! To make sure that you're always up to date on promotions currently available to you, log into Rapid Rewards and click on "Promotions" in the left rail of the page. 

 

 

Re: Exclusive rewards promotions for A-List

mbohs
New Arrival

I have the same issue. I received this promotion and traveled the 3 RT before the end of April. I have several trips booked and have not teceived the A-List. I would appreciate this taken care of as soon as possible.

Re: Exclusive rewards promotions for A-List

stacey1410
New Arrival

I just called to inquire about my A-List status as I have not received anything additional either and the representative told me we would be notified 15 days after the promotion ended- not 15 days after we flew the specified number of flights. (I did a similar promo last year and this was not the case, I was notified a couple weeks after I reached the required milestone.) Can this be clarified? I have a flight next week and would like to take advantage. Thank you! 

Re: Exclusive rewards promotions for A-List

LindseyD
Retired Community Manager

Hi @stacey1410 and @mbohs,

 

Please contact our Customer Relations Department at 1-855-234-4654 to speak with one of our Customer Representatives. They'll be able to pull up your account and verify that you met all the Terms and Conditions of the promotion.