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Forgot Pasword and security question

johnprice123
New Arrival

how do i change my old password and security question without logging into the account first because i forgot those two things

4 REPLIES 4

Re: Forgot Pasword and security question

TheMiddleSeat
Top Contributor

Sounds like you'll probably need to reach out to Southwest for this one.  Since you will most likely need to provide responses to their questions you will probably need to call or you can try sending a private message via social media.  Good luck

 

--TheMiddleSeat

Re: Forgot Pasword and security question

jksobonya
Rising Star

Go here: https://www.southwest.com/account/recovery 

 

As long as you know your first and last name and e-mail address, you will be sent an e-mail to reset your password.

 

Once your password is reset, you can log in and update your security questions. 

 

--Jessica

Re: Forgot Pasword and security question

TheMiddleSeat
Top Contributor

@jksobonya That still requires the answering of security questions which the OP says they don't know.

 

--TheMiddleSeat

Re: Forgot Pasword and security question

jksobonya
Rising Star

@TheMiddleSeat wrote:

@jksobonya That still requires the answering of security questions which the OP says they don't know.

 

--TheMiddleSeat


Ah, does it? I wasn't exactly sure where the security questions came into play. I figured as long as you got an e-mail to reset your password, you should be able to at least do that. 

 

--Jessica