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Free Drink Coupons

BlondeInFlight
Explorer C

I have flown over 44 segments this year and have only received one set of drink coupons this year. Aren't you supposed to get them for every ten flights? I have checked my account multiple times and have cinfirmed the option under preferences is still marked on my profile to receive them. I've gotten my A-list, A-list preferred and companion pass cards with no issues but no drink coupons... what am I doing wrong? 

1 REPLY 1

Re: Free Drink Coupons

SWDigits
Aviator A
Solution
The drink coupons are based on revenue flights, not rewards points flights. If you're paying cash for your flights and still not getting drink coupons then I'd reach out to Southwest (I'd use Twitter, see the "Contact Us" link at the bottom of the page). If you're not getting them because you've been flying on rewards points flights please reply to let others here know.

Here is a link to the Knowledgeable Base article:
https://www.southwestaircommunity.com/t5/Knowledge-Base/Receiving-Drink-Coupons/ta-p/92954

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